Shipping policy
Last updated: 16 October 2025
This Shipping Policy applies to all purchases made through Kea The Label.
All orders are processed and shipped from Gisborne, New Zealand, using trusted national and international carriers such as NZ Post.
1. Order Processing
Orders placed Monday – Friday before 3 pm NZT will usually be processed and shipped same day.
Orders placed on weekends or public holidays will be processed the next business day.
You’ll receive a shipping confirmation email with tracking details once your parcel is on its way.
2. Delivery Timeframes (NZ Post Tracked)
Estimated delivery times:
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North Island: 1 – 3 business days
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South Island: 2 – 4 business days
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Rural delivery: add 1 – 2 extra days
Please note these are estimates only. Kea The Label is not responsible for delays caused by postal services, weather events, or circumstances beyond our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and parcel weight.
We may occasionally offer free shipping promotions – these will be clearly stated at the time of purchase.
4. Click & Collect / Local Pickup
Currently, local pickup from Gisborne is not offered.
If this option becomes available in future, it will appear at checkout.
5. International Shipping
We offer international shipping to selected countries.
Delivery times vary by destination and customs clearance.
Buyers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
International parcels are sent via NZ Post International Tracked (or equivalent service).
6. Tracking Your Order
Once your order has been shipped, you’ll receive a tracking link by email.
If you do not receive your tracking details within 48 hours of dispatch, please check your spam/junk folder or contact us at kiaora@keathelabel.com.
7. Lost, Delayed or Missing Parcels
We are not responsible for parcels once they have been handed to the carrier, but we’ll help you lodge an enquiry with NZ Post if your parcel appears lost or delayed.
If NZ Post confirms a parcel as lost, we’ll work with you to arrange a replacement or refund.
Please ensure the shipping address entered at checkout is correct; Kea The Label is not liable for parcels sent to an incorrect or incomplete address provided by the customer.
8. Pre-Order & Back-Order Items
If an item is listed as a pre-order, the estimated dispatch date will be displayed on the product page.
Orders containing both in-stock and pre-order items may be shipped together once all items are available, unless otherwise arranged.
9. Returns Due to Non-Delivery
If a parcel is returned to us due to an incorrect address or failure to collect, a re-delivery fee may apply.
Alternatively, a refund can be issued minus the original shipping cost.
10. Need Help?
📧 kiaora@keathelabel.com
📞 06 824 1301
🏢 72A Carnarvon Street, Gisborne 4010, New Zealand
💼 Company Number: 9156732
💰 GST Number: 142-265-109